I have not received any emails about my order, was it placed? +

Good question! We send out an order confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at support@jewelsessence.com and we’ll make sure it gets straightened out.

Where is my order? +

Please check your inbox for a shipping confirmation email. If this doesn’t work, please contact us at support@jewelsessence.com we’ll need the name of the recipient, the email address used to place the order, and the
order number. Once we have that, we will get back to you with additional details on your order status.

My package is missing, what should I do? +

If you have not received your package in a timely manner, it may have been lost in transit. Please email us at support@jewelsessence.com so we can personally take care of your situation and get your items delivered ASAP! If your order is marked as delivered on the shipping company's tracking page, we are not responsible for missing parcels (unless you purchased shipping insurance for your order).

My order is being returned to Jewels Essence, what should I do? +

Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order. You will need to cover the cost of the second shipping attempt. Please email support@jewelsessence.com to make sure we have the correct address.

I entered the wrong address/engraving/color, can I change it? +

Please email us right away! We may be able to correct the address. But for product variants, colors or engravings, we are in most cases not able to change it after the order is placed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree that after your order is placed, it is not possible to change address, product variant or engraving. You agree to select the right intended products and variants before completing your order, as well as providing the correct address.

How long does shipping take? +

US Delivery - Always Free Standard Shipping

- Standard Shipping (7-10 Working Days)

- Priority Shipping (5-7 Working Days)

CA Delivery - Always Free Standard Shipping

- Canada Standard Shipping (7-10 Working Days)

- Canada Priority Shipping (5-7 Working Days)

International Delivery - Always Free Standard Shipping

- International Standard Shipping (7-10 Working Days)

- International Priority Shipping (5-7 Working Days)


Can I shower with your jewelry? +

YES! Our products will never fade, tarnish or lose its color -even when exposed to sweat and heat, in the shower, sea or pool - So dive in! We use the highest quality 316L Stainless Steel, 18k Gold and Sterling Silver for all our products.

What color is the engraving? +

All of our custom jewelry is engraved using the latest laser engraving technology. The engraving color can vary slightly. Matte cuffs will have black/dark grey engraving. All other jewelry will be lighter and have grey tones. Matte black jewelry will have grey/white engraving. The engraving can look grey in some conditions, and black in other - it all depends on the lighting, in daylight it will appear darker. Because of the shiny surface, complete black engravings would be unreadable in most lightning conditions.

What about sizes? +

All sizes are on the product page. You can adjust the cuffs by the two flexible metal ends. They are high-quality and flexible, so they will not break under any circumstance. Our cuffs will fit any wrist size; they're perfect for him & her! All our other bracelets are adjustable as well. Our custom bar necklace comes with a 55cm chain, but we sell 65cm chains as well (simply search "necklace chain").


What should I do if I receive the wrong item(s)? +

We sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so we want make this right for you as quickly as possible. Please contact us through our email support@jewelsessence.com with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received.

I'm unsatisfied with my order, can I get a refund? +

We are really sorry that we didn't meet your expectations! We do not issue refunds if there is no mistake on our end, as the product cannot be returned due to its customized nature. However, if we have done any mistake in terms of your engraving or color choice we will be happy to make up our mistake and resend the correct order to you. Please email us at support@jewelsessence.com with your request and detailed description of the situation.